Introduction

You can use this API to embed agent functionality to your applications.

With the API you can:

• Login to AloTech as an agent

• Set status for the agent

• Init softphone for the agent

• Answer calls

• Place outgoing calls

• Hold / unhold calls

• Mute / unmute agent

• Transfer calls to IVRs, other users and 3rd parties

Although this API is based on JSSIP, you must include JSSIP in order to run this API properly.

In order to run API you need:

• A browser that supports WebRTC

• AloTech WebRTC Softphone JS library (https://telefoni-webrtc.appspot.com/static/webrtc/v1/webrtc.js)

• An HTML page that will include API, for more info see our Example