Reports Agent Performance

Returns agent performance information for the given period.

 

Parameters:

ParamDescription
app_tokenMandatory. Application token supplied by Alotech.
startdateOptional. Start date in YY-MM-DD format, default today.
finishdateOptional. Finish date in YY-MM-DD format.
agentOptional. Agent Key
emailOptional. Username (Email) of the agent.
agentcustomidOptional. Custom ID of the agent.
teamOptional. Team Key

 

Example 1: http://alotech.alo-tech.com/api/?function=reportsAgentPerf&startdate=2016-05-15&finishdate=2016-06-15&email=test@test.com&app_token=12345678

 

Example 2: http://alotech.alo-tech.com/api/?function=reportsAgentPerf&startdate=2016-05-15&finishdate=2016-06-15&agentcustomid=1903&app_token=12345678

 

Example 3: http://alotech.alo-tech.com/api/?function=reportsAgentPerf&startdate=2015-05-15&finishdate=2015-06-15&agentcustomid=1903&app_token=12345678