API generates events for some situations like incoming call or hangup.
| Action | Event | Function | Button ID | Message |
|---|---|---|---|---|
| Incoming Call | _IncomingCall | N/A | Calling number | |
| Show Ringing | _ShowRinging | N/A | Calling number | |
| Answer Incoming Call | _Answer | answer_click | agent-softphone-answer | true / false |
| Auto Answer Incoming Call | _AutoAnswer | answer_click | true / false | |
| Place Call | _Dial | dial_click | agent-softphone-dial | Called number |
| Hangup | _Hangup | hangup_click | agent-softphone-hangup | hangup |
| Hold | _Hold | hold-click | agent-softphone-hold | hold |
| Talking | _Hold | CallSetActive(line-id) | talking | |
| Mute / Unmute | _MuteMicToggle | MuteMicToggle | agent-softphone-mute | true / false |
| Call connected | _Accept | N/A | accept | |
| Agent status change | _AgentStatus | N/A | New status / Status could not be changed |