Events and Methods

API generates events for situations like incoming call or hangup. You can listen to these events and trigger custom functions for your business needs.

Action	Event	Function	Button ID	Message
Incoming Call	_IncomingCall	N/A		Calling number
Show Ringing	_ShowRinging	N/A		Calling number
Answer Incoming Call	_Answer	answer_click	agent-softphone-answer	true / false
Auto Answer Incoming Call	_AutoAnswer	answer_click		true / false
Reject	_Reject	reject_click		true / false
Place Call	_Dial	dial_click	agent-softphone-dial	Called number
Hangup	_Hangup	hangup_click	agent-softphone-hangup	hangup
Hold	_Hold	hold-click	agent-softphone-hold	hold
Talking	_Hold	CallSetActive(line-id)		talking
Mute / Unmute	_MuteMicToggle	MuteMicToggle	agent-softphone-mute	true / false
Call connected	_Accept	N/A		accept
Agent status change	_AgentStatus	N/A		New status / Status could not be changed
Connecting	_Connecting	N/A		true
Connected	_Connected	N/A		true
Disconnected	_Disconnected	N/A		true
Registered	_Registered	N/A		true
Unregistered	_Unregistered	N/A		true
RegistrationFailed	_RegistrationFailed	N/A		true

AloTech SoftphoneJS

Events and Methods

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