Alotech Access and Network Requirements
The network and access configuration information needed to use the Alotech Cloud Call Center is listed below.
Minimum system requirements
CPU: 1 gigahertz (GHz) or faster CPU
RAM: 2 gigabyte (GB) (32 bit) veya 4 GB (64 bit)
Hard Disk Drive: 32 GB (32 bit) veya 40 GB (64 bit)
- Headset: USB headset recommended
Applications required on the Customer Representative's computer
Windows OS
Google Chrome Browser (current version)
- Google Chrome WebRTC network limiter add on. ( https://chrome.google.com/webstore/detail/webrtc-network-limiter/npeicpdbkakmehahjeeohfdhnlpdklia?hl=en)
Protocols and addresses to be authorized by Web Filter / Firewall
Ports
5060 (UDP)
10000-60000 (UDP)
443 (TCP/UDP)
IPs:
İstanbul (Primary)
Registrar: 194.49.126.117
Ankara (Secondary)
Registrar: 185.159.116.117
List of URLs that should be granted access
- http(s)://{tenant}.musterihizmetleri.com/*
- http(s)://softphone.musterihizmetleri.com/*
- http(s)://{tenant}.alo-tech.com/*
- http(s)://softphone.alo-tech.com/*
- http(s)://www.google.com/jsapi
- http(s)://*.talkgadget.google.com/*
- http(s)://www.google.com/uds
- http(s)://ajax.googleapis.com/*
- http(s):// boran-channel.alo-tech.com/*
- http(s)://*.gstatic.com/*
Channel API
35.190.11.61:80 (UDP/TCP)
35.190.11.61:443 (UDP/TCP)
STUN
104.199.78.253:3478 (UDP/TCP)
stun.l.google.com:19302 (UDP/TCP)
Popup and status changes require access to the following link.
https://talkgadget.google.com/talkgadget/channel.js
Why should the Firewall / Web Filter allow URL-based authorization? Is IP-based authorization possible?
The Alotech application is running on the Google App Engine PaaS platform. This platform is served by Google data centers (click here for locations) spread across the globe. These services again provide uninterrupted and geographically redundant access all over the world with a Region and Zone planning planned by google.
This architecture does not allow all services to be enabled by allowing several IPs. Using URL-based authorization for access to Alotech services is the fastest solution. However, our users who do not allow the existing infrastructure to do so can contact our support team at support@alo-tech.com to learn the current Google IP blocks and can perform general authorization for these blocks.